Frequently Asked Questions
Check out our most frequently asked questions here. Got a question we didn't answer here? Send us a message at email@example.com.
We currently accept debit or credit card, as well as Afterpay!
We’re sorry you received your items damaged! Please send us photos at firstname.lastname@example.org so we can inspect them. Please include your order number so we can resolve this as soon as possible.
You will be able to exchange the item within 30 days as long as the product is in perfect condition and doesn’t have any damage. You will pay for shipping to us & we’ll ship out your new order. Get in touch with us at email@example.com & include your order number.
If you need to make a return rather than an exchange, your item must be unused and in the same condition that you received it and in the original packaging. Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. Once your return has been approved, we will process your refund, which will automatically be applied to your original payment method, which will show in your bank account in 3-10 days.
We aim for our shipping to take 1-3 business days for deliveries throughout NZ, up to 6 working days to Australia, and up to 14 working days for the rest of the world.
Orders placed before 4pm will be shipped out the same day, and orders placed after 4pm will be shipped out the next working day. Please be aware that shipping times may be delayed due to covid.
Once your order is shipped, you will get a confirmation email which includes your tracking number.
Please wait at least 3 days after your package should’ve been delivered as the courier may have delays. After 3 days, if your order has not arrived, please email us at firstname.lastname@example.org so we can help you out.
We offer free shipping NZ wide for orders over $100. For orders under $100, shipping is $10 for domestic shipping in NZ, $20 to Australia and $40 for the rest of the world.
Yes, we use the DHL GoGreen Climate Neutral shipping service for our international orders. See above for shipping costs & delivery times.
We donate 1% of our annual gross profit to a NZ charity - Sustainable Coastlines. Their mission is to support communities around Aotearoa to prevent litter & restore waterways. They deliver large-scale clean up events, educational programmes, public awareness campaigns, catchment-based freshwater restoration, citizen science environmental monitoring activities & more.
For more information, visit their website: www.sustainablecoastlines.org
All of our products are made from organic & recycled fabrics, and most products are made from organic brushed cotton and/or recycled polyester.
Organic cotton comes from seeds that have not been genetically modified & is grown without the use of chemical pesticides or fertilisers. Organic cotton farming uses natural methods such as crop rotation, which benefits the soil, the environment, creates biodiversity & promotes good health & quality of life for farmers & their communities.
Recycling polyester allows for considerable energy savings in the manufacturing process. Recycled polyester is produced from plastic bottles used for bottled water which would otherwise go to landfill or end up in the ocean. Globally, around 9.5 million tons of plastic are thrown into the ocean annually - most of it single-use. Once cleaned, melted & purified, the plastic from the bottles is blown into yarn. This is used to create our clothing fabric.
Our main supplier is an innovative Belgian company that puts sustainability at the forefront of their operations. They make our products at their factory in Dhaka, Bangladesh & are committed to paying their factory workers a living wage.